Customer Service

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STORE POLICIES

SHIPPING:

We usually ship within 24 hours of payment (except on weekends) using the most appropriate method for the item. All our items are packed in the best packaging available to ensure safe delivery to your home. We will send you an email with the tracking information for your specific item. Delivery times are: 5-7 business days. We currently do not offer overnight or 2nd-day expedited service except for larger purchases and upon request. Our "free shipping" offer is good for shipments withing the continental US. Shipments outside the lower 48 may result in added shipping charges or order cancellation.

PAYMENT:

There are three options for payment: 1. Via any major credit card, using the blue "checkout" button. 2. Via Paypal account, using the "Checkout with Paypal" button. and 3. Via Amazon Payments, using your Amazon account and the "Pay with Amazon" button. For assistance with payment or with larger-quantity orders you can call our office 8AM - 4PM Pacific Time, Monday through Friday at 209-665-3009. We are closed 12-1PM for lunch.

NO-HASSLE RETURNS:

No-Hassle Returns! Return any unused, uninstalled item within 14 days for a refund. See our “returns” section for details. If you purchased the wrong item you must contact us within 7 days of having received the item. Once the return is authorized, you must return it within 14 days. There is a 15% restocking fee. The item must be returned in unopened, unused, uninstalled new condition. If the item is not sent within 14 days of approval, an additional 10% will be deducted from the total. If an item that has been installed or shows signs of being used no refund will be issued. Water filters that have been installed cannot be returned. If you wish to return an electrical part due to failure, a qualified diagnosis will be necessary. Electrical parts that have been installed cannot be returned unless the qualified technical diagnosis determines that they failed. Items which are “refused” for delivery will be treated as unauthorized returns. Credit may not be issued and when credit is issued, a 15% restocking fee will be applied to the refund total. If you wish to return a part as “defective”, or “damaged in shipment” and/or it is not an electrical part, we will ask for proof; usually a picture or qualified technical diagnosis. A simple “does not work” will not suffice. On parts that contain several components (such as ice-makers, controls, and others) we will need to know which component of the part failed and may require documentation of the failure for a warranty exchange or refund.

RETURNS, EXPLAINED:

Contact us via email or phone if you want to return something; we will provide specific instructions.

DO NOT RETURN the item to the address it came from. We will provide you a return authorization code and the address where to return it. For assistance with a return you can call our office.

 

CONTACT INFORMATION:

Champions Direct

141 NE 24th St.

Miami, FL 33137

786-735-9651 9-5PM Monday - Friday EST

info@championsdirect.net

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